Customer Service Representative
WE INVEST IN YOU
At Streamline Services, we hire winning attitudes and train for success!
We are a growing, full-service residential plumbing, electrical, and HVAC company located in Raleigh, North Carolina. Locally owned and operated, and BBB accredited with an A+ rating, we are seeking the next voice of our team. We provide homeowners in central North Carolina with 5-star residential services and quality products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, Streamline Services has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community, and our employees.
At Streamline, you get:
- Paid Time Off (PTO) for Holidays, Vacation, and your Birthday
- Medical and Dental Insurance: 100% paid for the employees
- Vision Insurance offered
- Supplemental insurance offered
- 401k with company match at 3% (eligible at 1 year)
- Paid training, on-going instruction, and coaching
- Employee appreciation activities and events
- Hourly and extra financial incentive programs, PTO, and Insurance benefits start after only 90 days.
- Technical training, career path, & personal development
- A family. This is last because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Streamline Services.
Create a career path with Streamline Services where you will be empowered to impact the Company’s success from day one and long into the future. Your ability to deliver 5-star customer service will be recognized and rewarded. We promote from within, and you’ll have the opportunity to go as far as your winning attitude and hard work can take you! This is not your average call center - our goal is to support one another, work hard, play hard, and “book the call” to win every day!
- Provide 5-star customer service every day
- Bring a great attitude and a willingness to learn and grow
- Take pride in the quality of work you create
- Accurately enter client information and to convert incoming calls into booked opportunities
- Communicate with customers via electronic formats, live chat, portals, and email
- Manage customer satisfaction, with happy calls, cards, and by responding to reviews
- Participate as a part of team empowered to share ideas, improve processes, and the optimize the customer experience
- This is an on-site position (Monday to Friday)
- Preferred hours 8:30am-5:30pm or 9:00am to 6:00pm
Our top CSRs earn up to $21/hour
- Highest degree of empathy when working with customers under stress.
- Optimistic, enthusiastic, and people-centric focus
- Strong verbal, written, and interpersonal skills
- Proficient typist and ability to learn new software applications
- High attention to detail and accuracy
- Self-motivated individual who also enjoys contributing to a winning team
- Great problem-solver and collaborator.
- Dependable and Dedicated
- Eager to Learn something new every day
At Streamline Services, you’ll work with great people who take pride in “making our customers smile.” We provide an environment where you will be appreciated by your team and customers, and where your efforts have a direct effect on the success of the company. If you are driven to succeed, are seeking personal and professional growth, and want to be a part of a company culture that is truly amazing, then we’d like to meet you
If this sounds like you, learn more at smileteamnow.com and apply to be a part of our winning Team.
Equal Opportunity Employer